Last updated: 14 August 2026.
1. Seller identification
These Terms & Conditions govern the purchase of products on lodgemilanoandco.com, operated by LODGE MILANO SL (Tax ID B26818765), a Spanish limited company registered at the Madrid Commercial Registry (section 8, sheet M-874724, entry 1, dated 23/02/2026), with registered office at Paseo de la Castellana 194, 28046 Madrid, Spain. Contact: info@lodgemilanoandco.com.
2. Object
These Terms regulate the online sale of clothing, accessories and related products offered by LODGE MILANO SL through the website. Placing an order implies full acceptance of these Terms and of the Privacy Policy.
3. Products, prices and taxes
Product photographs, descriptions and specifications are informative. Colour, packaging or presentation may vary slightly from the images shown. Prices are displayed in the store’s currency and, for shipments within the European Union, include the applicable VAT. Shipping costs and any applicable customs duties or import taxes are displayed before checkout.
LODGE MILANO SL may modify prices at any time; changes do not affect orders already confirmed.
4. Order and contract formation
Before placing the order, the customer sees a summary showing the product, price, taxes, shipping cost and delivery estimate. The order is confirmed once payment has been successfully processed, and a confirmation is sent by email. This confirmation constitutes the sales contract between LODGE MILANO SL and the customer.
5. Payment methods
Payment is made by credit or debit card through Elavon Financial Services DAC (Dublin, Ireland — EU) via the Frisbii platform, and/or through WooCommerce Payments, with 3-D Secure authentication. LODGE MILANO SL does not store full card details on its systems.
Accepted cards: Visa, Mastercard, American Express, Discover. Additional local payment methods may appear at checkout depending on the destination country.
6. Shipping and delivery
Orders are shipped to the address provided by the customer through the carrier assigned per shipment. Estimated delivery times: USA 3–5 business days · Europe 5–7 business days · International 7–14 business days. Times are estimates and may vary due to carrier, customs or force majeure. Detailed conditions are set out in the Shipping & Returns page.
7. Right of withdrawal (EU consumers)
Customers residing in the European Union who are acting as consumers have a 14-day right of withdrawal from the day of receipt of the goods, without giving any reason (Articles 102 et seq. of Spanish Royal Legislative Decree 1/2007 transposing Directive 2011/83/EU). To exercise it, send a clear statement to info@lodgemilanoandco.com, or use the model withdrawal form set out in Annex B of the Spanish Law 3/2014.
Goods must be returned unused, in their original packaging and in resalable condition. Return costs are borne by the customer, save when the return is due to an error or a defective product. The refund is made using the same payment method within a maximum of 14 days from receipt of the return.
The right of withdrawal does not apply to made-to-measure goods, sealed goods unsuitable for return due to health or hygiene reasons once unsealed, or goods that are, by their nature, inseparably mixed with other items after delivery.
8. Voluntary return policy (USA and other markets)
In addition to the mandatory EU right of withdrawal, LODGE MILANO SL offers a voluntary 30-day return for eligible items purchased from any market, provided that the goods are in original condition with tags attached. See the Shipping & Returns page for full details.
9. Legal guarantee of conformity
For consumers in the European Union, LODGE MILANO SL guarantees the conformity of the goods with the sales contract for a period of three (3) years from delivery, in accordance with Spanish Royal Decree-Law 7/2021 (transposing Directive (EU) 2019/771). The guarantee covers manufacturing defects; it does not cover damage arising from misuse, mishandling, normal wear and tear or accidents. To exercise the guarantee, contact info@lodgemilanoandco.com providing proof of purchase.
10. Defective products
If the goods arrive defective or damaged in transit, please contact us as soon as possible from receipt so that we can arrange replacement, repair or refund of the amount paid, at our option and in accordance with applicable consumer law.
11. Online dispute resolution (ODR)
Under Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform available at https://ec.europa.eu/consumers/odr. Its use is voluntary and does not replace ordinary judicial remedies. See also the Dispute Resolution page.
12. Customer service
Enquiries about orders, returns or products: info@lodgemilanoandco.com.
13. Personal data
Personal data is processed as described in the Privacy Policy and, for cookies, in the Cookie Policy.
14. Governing law and jurisdiction
These Terms are governed by Spanish law. Any dispute shall be submitted to the courts of the consumer’s domicile when the customer is acting as a consumer, and to the courts of LODGE MILANO SL’s registered office in all other cases.