How We Resolve Disputes
At Lodge Milano&Co, your satisfaction is paramount. If you have a concern about a purchase, please follow the process below. We aim to resolve all disputes within 5-10 business days.
Contact Customer Service
First, reach out to our team at customer@lodgemilanoandco.com or +1 (929) 582-4295. Include your order number and full description of the issue.
Submit Formal Dispute
If the issue is unresolved within 5 business days, submit the dispute form on this page with full documentation.
Review & Resolution
Our team will review your case, investigate thoroughly, and provide a resolution within 10 business days.
Escalation
If you remain unsatisfied, you may escalate to your payment provider (ELAVON/Frisbii) or relevant consumer protection authority.
Legal Framework
Disputes are governed by the laws of the State of Florida, USA. EU consumers retain their rights under applicable EU consumer protection law, including the right to use the EU Online Dispute Resolution platform.